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KAI

Usability testing for Access by KAI

KAI asked us to test the Access by KAI app: find friction in the journey, evaluate current features and recommend how to raise task success.

KAI: Usability testing for Access by KAI

Goals

  • Find friction across key user journeys
  • Evaluate existing features
  • Prioritize fixes that raise task success

Made with

Usability testingPain point analysisUX recommendationsPrioritization

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