PLN
Revamping the PLN Mobile super app
PLN Mobile handles electricity, EV charging, internet and bill payments in one app. We started with research among real users and carried the findings all the way to the final UI.
40+respondents
Goals
- Understand how real users move through the app
- Fix friction in the most-used flows
- Deliver a revamped UI grounded in research
The story
- The challenge
We gathered insights from 40+ users of the live app. They said it felt outdated, had too many steps, buried important info and used unfamiliar terms.
- The process
Brainstorming and wireframes to bring saved IDs forward, group related information and make switching between IDs simpler.
- The result
A fresher look and a simpler way to navigate, with saved IDs, key information and the right actions closer to hand.
Made with
▶ Video
