FM Reminiscing
Wristband redemption by machine
Concert-goers in Jakarta were losing their patience in long wristband queues before the show even started. For FM Reminiscing, we redesigned redemption around a self-service distribution machine.
1.5kwristbands redeemed
<30sper redemption
−50%manpower needed
Goals
- Find the pain points in the existing wristband journey
- Design a seamless machine-based redemption experience
Made with
“Their creative use of technology and deep understanding of UX principles allowed them to develop an efficient wristband distribution system.”Adhrian, Event promoter, FM Reminiscing
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