AI for business · WhatsApp AI agent · Jakarta
WhatsApp AI agents that take orders and write the report for you.
An AI agent that understands everyday Indonesian in WhatsApp, works with your business data and hands over to your team when it should.
Brands we’ve worked with
What’s Included
Orders & Subscriptions
Customers order and reorder in a normal chat; the agent logs it and checks stock.
Customer Service
Answers to frequent questions, order status and claims, day and night.
Internal Coordination
Mention the agent in a team group to log a bug, a request or a field report.
Reports & Summaries
Daily summaries from conversations, sent to the right group automatically.
Hand-Over to People
The agent passes the chat to your team when it is unsure or when asked.
Dashboard
Conversations, actions and outcomes in one place, with your team’s workload.
Results from Our Projects
50+sales staff coachedAI sales monitoring
8+stores monitoredAI sales monitoring
16+departments on face attendanceWorkforce
1,200shoppers tracked per displayPOSM analytics
WhatsApp AI Agents, Explained
AI Agent vs Menu Chatbot
A menu chatbot follows buttons: “type 1 for…”. An AI agent understands free-form messages, including everyday Indonesian and abbreviations, asks follow-up questions, reads and updates your business data, takes actions like logging an order, and hands over to a person when it should.
Real Examples
- Orders and subscriptions, Le Minerale: the agent recommends a gallon package based on usage, records the choice, checks stock with a nearby partner store and tracks quotas.
- Internal operations, Bank BTN: mention the AI in a busy group and it summarises the bug, groups related reports, assigns the developer and tracks status in a dashboard.
- Sales teams: recorded sales conversations are transcribed and scored against a rubric, for 50+ staff across 8+ stores.
How It Works
- A message comes in through the official WhatsApp Business Platform.
- The agent works out the intent with a language model.
- It reads or updates data in your systems: stock, orders, tickets.
- It replies, or hands over to your team.
- Everything is logged in a dashboard.
What to Prepare
The WhatsApp Business Platform account, the processes you want to automate first, access to the data the agent needs, and the people who will take over when it hands a chat to them.
Why rekursiv. for WhatsApp AI Agents
Starts Where Work Already Happens
WhatsApp, the place your customers and teams already talk.
Narrow and Reliable
One clear job per agent, tested on real conversations before launch.
Indonesian by Default
Everyday Indonesian, abbreviations and mixed language.
Measured
A dashboard that shows what the agent did and what it saved.
Industries: FMCG & distributionBanking & financeRetailField salesOperations & IT
How We Work
- 01Ask what the brand needs people to feel, learn or do.Brief & mechanic
- 02Prototype the interaction small and fast, then test it with real people.Working prototype
- 03Build hardware, software and content in-house.Hardware & software
- 04Run on site with our own crew, with live data.Live on site
- 05Report what happened, with numbers from the dashboard.Data report
Projects
Order gallons by chatAI WhatsApp Ordering for Gallon Subscriptions▶︎ Video
Le Minerale
Bug reports, sorted by AIAI Bug Tracker for WhatsApp Groups▶︎ Video
Bank BTN
AI that coaches sales teamsAI Sales Performance Monitoring▶︎ Video
Sales teams50+ staff analysed
Planogram & OSA, checked by AIAI Shelf Monitoring▶︎ Video
Retail & FMCG
Which POSM stops shoppers?In-Store Display (POSM) Analytics▶︎ Video
Retail brands1,200 foot traffic
Attendance by faceAI Face-Recognition Attendance▶︎ Video
Workforce50+ employeesFrequently Asked Questions
What’s the difference between an AI agent and a WhatsApp chatbot?
A normal chatbot follows menus and buttons. An AI agent understands everyday messages, asks back, reads data from business systems and takes actions like logging an order, without forcing people through a menu.
Does it understand everyday Indonesian?
Yes. Language models today understand informal Indonesian, abbreviations and mixed language. The tone can be set to match your brand.
Is it built on the official WhatsApp API?
Yes, on the WhatsApp Business Platform, Meta’s official API.
What can it connect to?
Your stock, order, ticket or CRM data, through the systems you already use.
What if the AI doesn’t know the answer?
It hands the chat to your team, with the conversation so far, instead of guessing.
Can it work inside WhatsApp groups?
Yes. For internal work, like bug reports or field reports, the agent works when it is mentioned in a group.
How much does a WhatsApp AI agent cost?
It depends on the number of flows, the systems it connects to and the message volume. We scope it after a short call.
How do we start?
With one process that repeats every day, like reorders or status questions, then we add more once it works.
Read More
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Research & UXUX Research vs Surveys: Which One Do You Need?Surveys tell you what people say; UX research shows what they do. When to use each, how to combine them, and real examples from studies in Indonesia.Next step