A UX audit that shows what to fix first, in order.
Research & Strategy · UX audit · Jakarta, Indonesia
Our researchers review your app or website against proven usability principles and your business goals, then rank every issue by how much it hurts users.
Teams we’ve researched for
What a UX Audit Covers
Heuristic Evaluation
Every screen checked against established usability principles, such as clear feedback, consistency and error prevention.
Key Flow Review
The flows that matter most, such as sign-up, checkout or search, walked step by step.
Accessibility Check
Contrast, text size, touch targets and labels, so more people can use it.
Content & Copy Review
Labels, messages and instructions that confuse people or slow them down.
Analytics Review
Where your data shows people dropping off, matched to the issues we find.
Ranked Fixes & Redesign
Issues ranked by severity, with recommendations and redesigned screens if you want them.
Results from Our Research
10corporate users tested after the auditBTN Cash Management System
62%faster registration after redesignBahana Sekuritas
92%faster product findingBahana Sekuritas
4.7app rating after launchMirae Asset Sekuritas
UX Audits, Explained
What Is a UX Audit?
A UX audit is an expert review of a product's user experience. Researchers walk through your app or website, check it against usability principles (a heuristic evaluation), look at your analytics, and list every issue they find, ranked by severity. It is the fastest way to see what is wrong before you spend on research or a redesign.
UX Audit or Usability Testing?
An audit is experts reviewing the product; usability testing is real users trying it. An audit is faster and cheaper and catches the common problems; testing shows what your actual users struggle with and why. Many projects start with an audit, fix the obvious issues, then test the key flows with users.
How We Run a UX Audit
- Goals: what the product must achieve and which flows matter most.
- Review: each key flow and screen against usability principles and accessibility basics.
- Data: analytics and support tickets, to see where problems cost you.
- Rank: every issue rated by severity and effort to fix.
- Recommend: a prioritised list, and redesigned screens if you want them.
From Audit to Redesign
For the BTN Cash Management System, a heuristic evaluation came before usability testing with 10 corporate users, so the redesign kept existing clients confident. For Bahana Sekuritas' DXTrade, the redesign made registration 62% faster.
What You Get
A report with every issue, its location, severity and recommended fix, annotated screenshots, a prioritised roadmap, and a walkthrough session with your team.
Why Research with rekursiv
Researchers Who Also Design and Build
The team that runs the study can design and build the answer, so findings don’t get lost in a hand-over.
Beyond Jakarta
Remote sessions across Indonesia and field days in other cities.
Local Language, Local Context
Sessions in Bahasa Indonesia with people recruited to match your real users.
Evidence You Can Act on
Ranked findings and clear next steps, not a report that sits in a drawer.
Industries: Banking & financeSecurities & tradingPublic services & SOEsTelcoFMCGE-commerceConsumer health
How a Study Runs
- 01Plan the questions that matter to the business, and who to ask.Research plan
- 02Recruit people who match your real users.Screened participants
- 03Observe sessions, interviews or field days, all recorded.Recordings & notes
- 04Analyse patterns across people, with the numbers behind them.Findings
- 05Recommend a ranked list of what to do, and the design to prove it.Recommendations
Research Projects
Cash management, made clearBTN Cash Management System
Bank BTN
Registration 62% fasterRevitalizing a Stock Trading App
Bahana Sekuritas8+ new features
Tested by 30 traders firstPre-Launch UX Research for a Trading App
Mirae Asset Sekuritas4.7 app rating
Revamping a super appRevamping the PLN Mobile Super App
PLN8 personas, usability-tested across Indonesia
Wholesale banking, simplifiedWholesale Banking Platform Redesign
Bank Mandiri
75K users in 8 monthsOne by IFG, an All-in-One Finance App
IFG75K users in 8 monthsFrequently Asked Questions
What is a UX audit?
An expert review of an app or website against usability principles, with every issue ranked by severity and a recommended fix, so you know what to improve first.
What is the difference between a UX audit and usability testing?
A UX audit is experts reviewing the product; usability testing is real users trying it. An audit is faster and catches common problems; testing shows what your users actually struggle with. They work best together.
How long does a UX audit take?
It depends on the size of the product and the number of flows. We agree the scope and timeline with you before starting.
What does a UX audit report include?
Every issue with its location, severity and recommended fix, annotated screenshots, a prioritised list of what to do first, and a walkthrough with your team.
Can you also redesign what the audit finds?
Yes. Our designers can redesign the problem screens and test them with users before development.
Read More
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